Privacy Policy

Castlemaine Records Pty Ltd (ABN 83 703 390 363) is committed to protecting the privacy of our clients and website visitors. This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Collection of Personal Information

We collect personal information that is reasonably necessary for our business and consulting services. This may include your name, email address, business details and the content of your enquiries. Information is generally collected directly from you when you contact us by email or through our website forms.

Use of Personal Information

We use personal information to:

• respond to enquiries and provide quotes;
• deliver our professional business and consulting services;
• manage our client relationships and business records;
• comply with legal and regulatory obligations.

We will not sell or rent your personal information to third parties.

Disclosure of Personal Information

We may disclose personal information to service providers who assist us in operating our business, such as hosting or email providers, or where required by law. Any disclosure is limited to what is reasonably necessary for the purposes set out above.

Data Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Information is stored securely and retained only for as long as necessary for our business purposes or as required by law.

Access and Correction

You may request access to the personal information we hold about you, and request corrections where it is inaccurate, out of date or incomplete. We will respond to such requests within a reasonable timeframe.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience. You may adjust your browser settings to refuse cookies; however, some features of the website may not function fully as a result.

Overseas Disclosure

Some of our service providers may store data outside Australia. Where this occurs, we take reasonable steps to ensure that any overseas recipient handles your personal information in a manner consistent with the Australian Privacy Principles.

Complaints and Contact

If you have a question about this policy or wish to make a complaint about our handling of your personal information, please contact us at ceo@castlemainerecords.online. We take privacy complaints seriously and will respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

This policy may be updated from time to time. The current version will always be published on this page.